Office Policies

Please note that our office adhere strictly to a set of policies in order to best serve everyone and you will be asked to sign a written agreement to become a patient in our office. These policies are important in establishing expectations for both parties - the medical office and the patients. 

We feel the policies are very straight forward.  For example, co-pays are expected at the time of service.  If you want us to waive the co-pay, then we are not the right office for you.  Conversely, if you can understand that we do everything by the books, you can be reassured we follow the highest standards of care when it comes time to managing your medical and surgical issues; we do not bent the rules just because it's more convinient or skip the medically necessary steps because we can take the easy out. 

We are a glaucoma sub-specialist office and we see older patients with sometimes complicated issues.  We do not overbook and Dr. Lin is always aware when you have arrived in our office through our Electronic Medical Record System.  We strive to see everyone on a timely basis, but it's not uncommon for us to need to manage someone emergently in the office or to arrange for immediate surgery to prevent blindness.  Additionally, sometimes we may simply need to spend extra time to make sure a glasses prescription is done correctly because someone has had a stroke or is hard of hearing.  We appreciate your patience and understanding.  If it is difficult for you to work with the nature of a subspecialist doctor's office, we can help you schedule with other eye doctors who focus more on routine check-ups and preventive care.

Running an office has become more challenging over the years with more paperworks, more restrictions, increased cost of operation, and often times reduce reimbursements.  We continue to work to be your best advocate in the ever changing medical care system.  We are thankful for many of our patients whom we have seen for a decade or more!  We also appreciate your referrals and your thoughtful gifts; when you refer your family members for surgery or bring us homemade goodies or homegrown vegetables, we know we have done our job right.  We value your trust in us and we look forward to serving our patients and community for many years to come.