Office Policies

Please note that our office adheres strictly to a set of policies in order to best serve all of our patients.  

  1. Payment or co-payment is due at time of service
  2. Advanced notice is required for appointment rescheduling and cancelation 
  3. Use of respectful language and bahvior 
  4. Provide the requested medical and insurance information
  5. Follow staff instructions

You will be asked to review and sign an agreement to be a patient in our office. 

 

Specialist Office Expectations

 

We are a glaucoma sub-specialist office and we often see older patients with complicated issues.  Dr. Lin knows when you have arrived and we strive to see everyone on a timely basis.  However, it's not uncommon for us to manage someone emergently or schedule for immediate surgery to prevent blindness.  Additionally, sometimes helping an older patient may simply take more time than anticipated.  If we happen to be running behind on the day of your visit, we appreciate your patience and understanding.  Please understand that we are obligated to appropriately address everyone's medication conditions, including but not limited to yours.  If the nature of how a specialist's office operates does not suit your needs, we can help you make an appintment with other eye doctors who focus more on routine check-ups and preventive care.

 

Advocacy and Gratitude

 

We work hard every day to be your best advocate in a medical care system that has become more and more challenging to understand and navigate.  Countless hours are spent to understand insurance rules and to process papeworks in order to make the most efficacious and cost-effective treatment available; the amount of administrative work done by both staff and physician behind the scene is tantamount to the outcome-based medical care delivered in the office and operating room.  We have seen many of our patients for a decade or more and we value your trust and continued patronage.  We also appreciate your referrals and your thoughtful gifts; when you refer your family members for surgery or bring us homemade goodies or homegrown vegetables, we know we have done our job right.  We are grateful for the opportunity to help others and we look forward to serving our patients and community for many years to come.